App Development Company

Services and Delivery

Services and Delivery Policy

At Cyber Marcel, we are dedicated to providing professional website development, website design, and digital marketing services to help your business achieve its goals. This Services and Delivery Policy outlines the scope of our services, expected timelines, and delivery standards. By engaging Cyber Marcel, you agree to the terms outlined in this policy.

1. Services Overview

Cyber Marcel offers a range of services tailored to meet your digital needs. Our core services include:

  • Website Development: Custom website development using modern frameworks and technologies, ensuring responsive and optimized websites.
  • Website Design: Full design services, including UI/UX design, brand-aligned visuals, and mobile-friendly layouts.
  • Digital Marketing: Comprehensive digital marketing solutions, including SEO, PPC, social media management, content marketing, and email campaigns.

We work closely with each client to ensure that every service aligns with their unique requirements and business goals.

2. Service Process and Delivery

2.1 Website Development and Design

Project Discovery and Planning:

  • Consultation: We start with a consultation to understand your vision, business needs, and project requirements.
  • Project Scope: A detailed project scope is created, outlining the project objectives, deliverables, timelines, and any necessary materials from the client.

Design Phase:

  • Mockups and Prototypes: We create design mockups and prototypes for review. These initial designs give a visual representation of the website layout and user experience.
  • Revisions: The client may request revisions, and we offer a specific number of revisions (typically 2-3) as outlined in the project agreement.

Development Phase:

  • Coding and Development: Once the design is approved, we begin development, using modern, secure, and optimized code to build the website.
  • Testing: Before delivery, we conduct rigorous testing across browsers and devices to ensure compatibility, functionality, and performance.

Final Delivery:

  • Client Review: The completed website is presented to the client for a final review. Any last revisions or adjustments within the agreed scope are completed.
  • Website Launch: Upon approval, we launch the website on the client’s hosting server or transfer it as per the project agreement.
  • Post-Launch Support: Cyber Marcel offers [30 days] of post-launch support for minor adjustments and fixes.

2.2 Digital Marketing Services

Campaign Planning and Strategy:

  • Goal Setting: We work with clients to define clear digital marketing goals, such as brand awareness, lead generation, or sales conversions.
  • Customized Strategy: Based on your objectives, we create a tailored digital marketing strategy that includes SEO, PPC, content marketing, social media, and email campaigns.

Campaign Implementation:

  • Content Creation: Our team produces relevant content, including blog posts, social media posts, and ad creatives, aligned with your brand voice and marketing objectives.
  • Ad Management: For PPC and social media ads, we create, monitor, and optimize campaigns to achieve maximum reach and engagement.
  • SEO Optimization: We implement on-page and off-page SEO strategies to improve search engine rankings and organic visibility.

Performance Monitoring and Reporting:

  • Analytics Tracking: We track performance through analytics tools, providing insights into user engagement, traffic sources, and conversion rates.
  • Monthly Reports: Clients receive detailed reports each month, highlighting key metrics, campaign performance, and recommendations for improvement.

3. Delivery Timelines

Cyber Marcel is committed to delivering services on time, as outlined in each project agreement. General timelines are as follows:

  • Website Development and Design: Project timelines vary depending on the scope and complexity. A standard website design and development project typically takes [4-8 weeks], with custom features potentially requiring additional time.
  • Digital Marketing Campaigns: Most campaigns are implemented within [2-4 weeks] of agreement, with results tracking and ongoing optimizations provided throughout the campaign duration.

Note: Timelines are estimated based on client responsiveness and the timely provision of materials. Delays in providing content, feedback, or approvals may affect the delivery schedule.

4. Client Responsibilities

To ensure a smooth and timely delivery, clients are expected to:

  • Provide Required Materials: Supply all necessary content, logos, brand guidelines, and other resources needed for the project.
  • Respond Promptly: Provide feedback and approvals within the agreed timelines to maintain project progress.
  • Maintain Open Communication: Communicate any project changes or concerns as soon as possible.

Failure to provide requested materials or respond in a timely manner may result in project delays.

5. Revisions and Scope Adjustments

Cyber Marcel offers a specific number of revisions within the agreed project scope. If additional revisions or changes outside the original scope are requested, we may issue a change order, which could impact both the project timeline and budget.

Out-of-Scope Work: Any adjustments, upgrades, or added features requested after the project begins may be subject to additional charges and extended delivery times.

6. Quality Assurance

We maintain high standards of quality in all our services:

  • Testing and Debugging: Each project undergoes thorough testing to ensure functionality, usability, and compatibility across devices and browsers.
  • Client Approval: We seek client approval at each major project milestone, ensuring satisfaction with the final deliverables.
  • Continuous Optimization: For digital marketing, we continuously monitor and optimize campaigns based on performance data to achieve the best results for your brand.

7. Non-Delivery of Services

In rare cases where Cyber Marcel is unable to deliver services due to unforeseen circumstances, we will:

  • Notify the client promptly and offer options for an extended timeline, partial completion, or cancellation.
  • If the project cannot be completed, a refund for any unused portion of the service may be issued, as per our Cancellation and Refund Policy.

8. Contact Us

For inquiries, updates, or concerns regarding service delivery, please contact us at:

Cyber Marcel
Email: info@cybermarcel.com
Phone: +91 8800725318

Our team is here to assist you and ensure that your experience with Cyber Marcel meets the highest standards of quality and satisfaction.

Commitment to Service Excellence

Cyber Marcel is dedicated to delivering high-quality services, responsive communication, and dependable results. By engaging our Services, you acknowledge and agree to the terms and procedures outlined in this Services and Delivery Policy.

This content provides clear details on service expectations, timelines, client responsibilities, and quality assurances, creating a well-rounded Services and Delivery Policy for Cyber Marcel. Let me know if you’d like any further customization!