Cancellation and Refund Policy
At Cyber Marcel, we strive to provide top-quality services in website development, website design, and digital marketing. We understand that circumstances may change, and you may need to cancel or modify your project. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By engaging our services, you agree to the terms set forth in this policy.
1. Cancellation Policy
1.1 Project Initiation and Deposits
- To begin a project, Cyber Marcel typically requires an upfront deposit or milestone payment as agreed upon in the project proposal or contract.
- Deposits and milestone payments are non-refundable as they cover initial consultation, project planning, and resource allocation.
1.2 Cancellation by the Client
- Prior to Project Start: If you cancel your project before any work has commenced, Cyber Marcel will refund any payment made, minus any administrative or consultation fees incurred.
- After Project Commencement: If you cancel the project after work has begun, you will be billed for the work completed up to the cancellation date. This includes any completed milestones or deliverables as per the project agreement. The remaining balance, if any, will be refunded.
- Digital Marketing Services: For ongoing services such as SEO, PPC, or social media management, cancellations require a [30-day] notice period. Services provided during this period will be billed as per the agreed rates.
1.3 Cancellation by Cyber Marcel
- Cyber Marcel reserves the right to cancel a project or terminate a contract if the client is found to be in breach of any terms, fails to make payments, or if any actions compromise the integrity of the project or our business.
- In such cases, the client will be billed for the work completed up to the cancellation date. Any outstanding balance will be due immediately, and no refunds will be issued.
2. Refund Policy
2.1 Website Development and Design Services
- Deposit Refunds: Deposits are non-refundable once project planning and development begin, as they are used to secure resources and initial setup.
- Partial Refunds: In the event of a cancellation after the project has started, you may be eligible for a partial refund, depending on the amount of work completed. Cyber Marcel will review the project stage and determine the amount eligible for refund, minus any applicable fees for completed deliverables.
2.2 Digital Marketing Services
- Due to the nature of digital marketing services (e.g., SEO, PPC, content marketing, social media management), refunds are generally not offered once the service period has commenced, as these services involve continuous work and third-party costs.
- Unused Funds for Advertising: For PPC and paid advertising campaigns, any unused advertising budget can be refunded or rolled over to future campaigns, at your discretion.
2.3 Eligibility for Refunds
- Refunds are provided only if a clear and documented breach of service obligations by Cyber Marcel is established.
- Refunds are not applicable for delays or issues caused by client actions, such as failure to provide necessary information, lack of timely feedback, or unauthorized changes to the project.
3. How Refunds Are Processed
Refunds, if eligible, will be processed within [10-15 business days] following approval. Refunds are issued using the same payment method originally used for the transaction, unless otherwise agreed.
4. Non-Refundable Services
The following are strictly non-refundable:
- Deposits or initial setup fees after project initiation.
- Completed design or development milestones as per the project agreement.
- Subscription or retainer fees for digital marketing services already provided.
- Custom development or third-party costs (e.g., stock images, software licenses, plugins).
5. Contact Us
For questions or to request a cancellation or refund, please contact us at:
Cyber Marcel
Email: info@cybermarcel.com
Phone: + 91 8800725318
Our team will review your request and work with you to address any concerns or queries.
Acknowledgment and Acceptance of Policy
By engaging Cyber Marcel for website development, design, or digital marketing services, you acknowledge and agree to the terms of this Cancellation and Refund Policy.